FREQUENTLY ASKED QUESTIONS
FAQ ABOUT MADU URAY
What is PT. Rejeki Tujuh Alam?
PT. Rejeki Tujuh Alam is a company based in Indonesia that owns the Madu Uray brand.
How is Madu Uray sourced?
Madu Uray honey is sourced from bees that collect nectar from a variety of flowers. Our honey is then bottled with minimal processing and without any chemical additives to preserve its natural flavor and nutritional properties
Is Madu Uray honey suitable for vegetarians or vegans?
Madu Uray honey is not suitable for vegans, as it is produced by bees. However, it is suitable for vegetarians who consume honey.
Any health benefits of Madu Uray honey?
Madu Uray honey is known for its potential health benefits, including antibacterial and anti-inflammatory properties that exist naturally in honey as well as some of its ability to soothe coughs and sore throats. However, it's important to note that these benefits are not guaranteed and may vary from person to person.
How should I store Madu Uray?
Madu Uray should be stored at room temperature in a dry place, away from direct sunlight and heat sources. Avoid storing it in the refrigerator, as this can cause the honey to crystallize and change texture.
Can I use Madu Uray in cooking and baking?
Yes, our honey can be used in cooking and baking as a natural sweetener and flavor enhancer. It's a great alternative to refined sugar and can be used in a variety of recipes, from marinades and dressings to desserts and snacks.
Is Madu Uray BPOM certified?
Yes, Madu Uray has been certified by BPOM (Badan Pengawas Obat dan Makanan) and also has NKV (Nomor Kontrol Veteriner) certification from Kementerian Pertanian, ensuring our product quality and safety for your consumption.
Is Madu Uray honey halal?
Yes, Madu Uray honey is halal certified by the Indonesian Council of Ulama (Majelis Ulama Indonesia).
Is Madu Uray honey safe for babies?
No, Madu Uray or any other honey is not safe for babies. Babies under 18 months should not consume honey as their immune systems are not yet fully developed, making them more vulnerable to infections, including botulism. It is recommended that infants only consume breast milk or formula for the first 6 months of life, and then gradually introduce solid foods.
Where can I find Madu Uray products?
Madu Uray products are available both online and offline marketplace.
For online purchases you can shop via our website, Tokopedia Official Store, Shopee Official Store, and many our official resellers in Marketplace.
For offline purchases, our products are widely available at retailers throughout Indonesia. Some of our offline retail partners are Lion Superindo, Ranch Market, Farmers Market, The Foodhall, Grandlucky Superstore, Lotte Supermarket, Hypermart, All Fresh, Duta Buah, Total Buah Segar, Market City, Rezeki Supermarket, Papaya, Watson, Century, Apotek Roxy, Yogya Supermarket, Kem Chicks, Pepito, Brastagi, Hokky, Circle K, and many others.
FAQ ABOUT THE WEBSITE
How can I contact Madu Uray's customer support?
You can contact our Madu Uray customer support by emailing email@example.com or using the contact form on our website.
How long does it take to receive my order?
The shipping time depends on the courier you choose and your location in Indonesia. We offer multiple shipping options such as JNE, TIKI, LION PARCEL, SICEPAT, GOJEK, GRAB, etc. and you can choose the one that best fits your needs. Once your order has been shipped, you should receive a tracking number to monitor the delivery status via email or in your profile page.
Can I track my order?
Yes, you can track your order using the tracking number provided by the shipping courier. We will send you the tracking number via email and you can also find it in your profile page. The tracking information will be updated regularly to keep you informed about the delivery status.
What is Madu Uray's return policy?
We do not accept returns unless the product is defective or damaged during shipping. If you receive a defective or damaged product, please contact our customer support within 3 days of receiving the order to arrange for a replacement. For more information about our policy, you may visit our policy page.
Does Madu Uray offer any discounts or promotions?
We occasionally offers discounts and promotions on our website and social media channels. Be sure to subscribe to our website or follow us on social media to stay updated on our latest offers.
Can I purchase Madu Uray honey outside of Indonesia?
We currently only ships within Indonesia. However, we may expand our shipping options in the future, so be sure to check our website for updates.
Can I cancel my order after making payment?
No, you cannot cancel your orders after making payment.
Do I need to create an account to shop at Madu Uray's website?
Although creating an account is not required to shop at Madu Uray's website, we highly recommend that you do so. By creating an account, you can easily track your order history, save your shipping and billing information for faster checkout, and receive exclusive offers and promotions. Creating an account is quick and easy - simply click on the 'Register' button at the top of the page and follow the prompts.